Managing an eCommerce store can be challenging, especially if it’s your first venture into the world of online marketplaces. Whether you’re running an online retail store, subscription service, or other eCommerce variety, these five tips are universally applicable in just about any eCommerce business. Follow these five tips for greater efficiency and success with your eCommerce store.
1. Be Mobile-Friendly
If you’re running an eCommerce platform, it’s pretty much a requirement that your site is mobile friendly. In fact, ideally, you’ll have your own app so customers don’t have to use their mobile web browsers to access your products. An app is a simple but effective way to bridge the gap between you and your customers and keep your brand at the forefront of their minds.
Mobile-friendly sites will load quickly and be responsive on mobile devices. This is important, considering that most people prefer to use their mobile devices anyway to do their online shopping. If your site isn’t mobile-friendly, you’re going to run into trouble attracting new customers and keeping your current customers engaged. Let’s be honest, a slow-loading or unresponsive site is simply too frustrating to spend much time on. Disengagement, and therefore lack of sales, will occur for your business without a mobile-friendly eCommerce site.
The best thing you can do is pay a developer to create an app for your business. That way, you can be certain your customers can access your brand and products no matter where they are. With an app, you’ll be able to offer a more customized and personal experience for your customers.
It can be difficult to reply to every inquiry your customers make when visiting your site, especially if you have thousands of users on a monthly basis. The best solution to this problem is a chatbot or an automated chat system that will pop up when customers navigate to your site. The chatbot will say something like, “how can I help you today”, which will prompt a response from the customer.
Once the bot knows what the customer is looking for or needs help with, the correct representative will be notified. With some systems, the AI handles the entire process; directing customers to the specific pages or products they’re looking for based on their feedback to the initial contact questions.
3. Streamline Your Web Design
An overly-complicated website can be both difficult to navigate and slow to load. Sites that are laden with graphics, videos, and pictures are simply ineffective in that the visual elements quickly become distracting. It’s best to keep your site design as simple as possible; you want to get your point across without employing too many details on the aesthetic side of things.
Simplicity is king when it comes to effective websites. The best websites are responsive and not oversaturated with graphics and flashing ads. If you’re not sure how to streamline a DIY design you did on a site like Wix, it’s best to just get a designer/developer. The expertise and customization these professionals can offer your site simply can’t be matched by doing it yourself.
4. Use a POS
There are dozens of options in the POS world that can help your site streamline its payment processing and better manage inventory. POS software for retail is affordable and versatile, with several built-in features that will help better your business overall and make the website much more efficient.
If you’re struggling with inventory management, or your current payment processing system isn’t working out, it’s time to make the switch. You can choose POS services like Square POS or Vend HQ for products that will meet your every need and bring a customer satisfaction guarantee along with them!
5. Pay Attention to Customer Feedback
Last, but certainly not least, you’ll want to pay close attention to customer feedback when it comes to running your store. Customers will let you know if the site is difficult to access or navigate, or if there’s something wrong with the inventory system. The customers who shop on your site have plenty of valuable insight that you can utilize to streamline the buying process and the site itself.
As with any business, the customer is the key component to your success. Therefore, you should always take any complaints (or compliments) seriously and work to address them as quickly as possible. This will help you better manage the business as a whole, and continue to promote loyalty and trust among your customers.
For every eCommerce store, there are steps that can be taken to improve management and help streamline operations for a more efficient store overall. Don’t forget that a professionally designed and maintained website will ensure that things stay efficient and load properly. You want your site to function as well as it looks, or else customers will more than likely disengage from the site altogether!